Other rules include a ban on retailers imposing unreasonable high penalties on customers that pay their bills late, as well as new caps on regular fees.
A stock image of a residential electricity bill in Brisbane, Australia on May 15, 2024. AAP Image/Jono Searle
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The Australian Energy Market Commission (AEMC) has rolled out a swathe of new rules aimed at protecting “vulnerable” customers and restricting how much energy retailers can charge.
One of the big changes will be a limit that allows retailers to raise prices only once every 12 months.
Alfred Bui is an Australian reporter based in Melbourne and focuses on local and business news. He is a former small business owner and has two master’s degrees in business and business law. Contact him at [email protected].
