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Wednesday, February 4, 2026

Cheap Isn’t Enough: New Zealand Shoppers Punish Retailers With Poor Service

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Cheap Isn’t Enough: New Zealand Shoppers Punish Retailers With Poor Service

People walk inside a mall. Rachel Wisniewski/Reuters

New Zealand shoppers still want the lowest prices, but poor service can push them away, the latest Consumer NZ survey has found.

The nationwide survey of more than 3,200 people found electronics chain PB Tech, outdoor retailer Macpac, and 100% Home Appliances were among the top performers for customer satisfaction.

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