A person looks at a Canada Revenue Agency homepage in Montreal, on Aug. 16, 2020 The Canadian Press/Graham Hughes
Two senior officials working at the Canada Revenue Agency say the agency surpassed its target for answering more calls from Canadians ahead of schedule.
On Sept. 2, Finance Minister François-Philippe Champagne set a 100-day timeline for the CRA to fix call centre delays, putting the deadline at Dec. 11. The CRA then said it wanted to answer at least 70 percent of calls by mid-October.
